Code of Ethics

Code of Conduct

GiaCare’s culture is based on trust, mutual respect, and high standards. We hold ourselves to the following code of conduct and ethics to ensure we achieve our goals, while also remaining ethical.

We rely on the sound judgment of our employees, associates, and agents to comply with the law, act with integrity, and safeguard the company’s reputation. GiaCare is committed to conducting business in line with the law, and our policies and procedures, by adhering to a Code of Conduct, which ensures the integrity of GiaCare and its employees will not be compromised.

The Code of Conduct encompasses laws, business practices, and policies & procedures. It serves as an educational tool for GiaCare and its employees so that they can then apply this knowledge to their everyday work life. By choosing to work with GiaCare, you agree to learn, understand, support, and abide by the Code of Conduct. Failing to do so, puts you, the company, and your co-workers at risk, which can ultimately lead to disciplinary action up to termination.

Code of Conduct Overview

  • The Code of Conduct applies to GiaCare’s employees, officers, and independent third parties hired by or working with GiaCare. The Code of Conduct outlines our expectations of those with whom we do business.
  • The information contained on this webpage is strictly an overview of the Code of Conduct. Please consult the terms of your employment contract and GiaCare Employee Handbook for more in-depth information regarding the Code of Conduct.
  • Supervisors and managers are required to set the example by adhering to the Code of Conduct and to monitor, enforce, support, and report non-compliance.
  • GiaCare prohibits retaliation or discrimination against any employee who makes a good faith effort to report a violation or who participates in an investigation of any such report. GiaCare will take the appropriate action when notified of concerns of this nature.
  • GiaCare is opposed to human trafficking and forced labor in any form.
  • GiaCare employees must take appropriate measures to ensure their personal, financial, or political endeavors do not create a conflict of interest with the work they’ve been hired to perform on behalf of GiaCare. This is inclusive of relationships that GiaCare has established with clients and vendors. All conflicts of interest, potential or actual, must be disclosed to a GiaCare supervisor or Compliance Officer. This ensures we can determine the level of risk and implement a plan of action to resolve such matters.
  • During the course of your employment, you may receive, or assist in the development of, information that is confidential and/or proprietary. GiaCare employees are not to disclose this information, during or after their employment with GiaCare and will abide by all applicable laws and regulations.
  • GiaCare employees and family members may not offer, solicit, or accept gifts/money from a client, vendor, or supplier that could be construed as an attempt to influence the other party. GiaCare’s business practices are based on fair and reasonable decisions; the giving and/or acceptance of gifts, meals, and/or entertainment can impair these relationships.
  • GiaCare and its employees are committed to complying with the following:
    • Antitrust laws were developed to promote free and open competition in the marketplace.
    • Legal and fair business practices.
    • Accurate and thorough record-keeping and accounting, in accordance with generally accepted accounting practices and principles.
    • Applicable labor recording policies and procedures.
    • Established protocol when doing business with government entities.
    • Ensuring all statements made to government officials are accurate and to the best of our knowledge as per the False Claims Act.
    • The Federal Acquisition Regulation (FAR) requires mandatory and timely disclosure of information in the event that GiaCare has credible evidence that a violation has been committed in connection to an award, performance, or closeout of a government contract or subcontract.
    • Laws surrounding Local, State, and Federal regulatory bodies.

What to do if you find a violation

GiaCare is committed to providing you avenues to seek advice, or report concerns if you encounter unethical or illegal situations/behavior while on the job. Confidentiality will be maintained to the fullest extent while keeping in mind what is in the best interest of the employee and GiaCare. Further, GiaCare must and will uphold its obligation to act ethically and responsibly.

Communicating Concerns

GiaCare strives to consistently provide the highest quality of service. If you are dissatisfied, for any reason, we encourage you to contact your assigned Program Manager to discuss the issue. GiaCare has processes in place to resolve complaints in an effective and efficient manner. If the resolution does not meet your expectations, we encourage you to call the GiaCare corporate office at 954-651-9022. GiaCare also provides alternative reporting mechanisms with an active hotline at 877-630-1620. Lastly, click here for our online form for anonymous reporting.

After reporting a corporate representative will work with you to resolve your concern. Any individual or organization that has a concern about the quality and safety of patient care delivered by a GiaCare healthcare provider, which has not been addressed by GiaCare management, is encouraged to contact the Joint Commission or by calling the Office of Quality Monitoring at 630-792-5636. GiaCare will never take retaliatory or disciplinary action against when reporting safety or quality of care concerns to the Joint Commission.

GiaCare welcomes your comments, questions, and concerns!

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